Contact information
We are here to help. If you have any questions about your order, our products, shipping, returns, or anything else, please do not hesitate to reach out to our customer support team. We are available 24 hours a day, 7 days a week and will respond to all inquiries within 24 hours.
1. Customer Support
Brand Name: Petvari
Legal Business Name: VELWER LLC
Email: support@petvari.com
Phone: +1 (251) 373-4770
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 24 hours
2. Business Address
VELWER LLC
30 N Gould St STE R
Sheridan, WY 82801
United States
3. How to Reach Us
By Email
The fastest way to reach us is by email at support@petvari.com. When contacting us by email, please include the following information to help us assist you as quickly as possible:
- Your full name
- Your order number
- A clear description of your question or issue
- Any relevant photos if your inquiry relates to a damaged or defective item
By Phone
You can also reach us by phone at +1 (251) 373-4770. Our team is available to take your call and assist you with any questions or concerns.
4. Common Questions
Where is my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your delivery status directly on the carrier website. If you have not received a tracking number within 5 business days of placing your order, please contact us at support@petvari.com.
How do I return an item?
To initiate a return, please email us at support@petvari.com with your order number, the reason for the return, and photos of the item. Returns are accepted within 30 days of delivery. Please review our full Return and Refund Policy for complete details.
Can I change or cancel my order?
Orders can typically be canceled or modified within 24 hours of placement. After 24 hours, the order may have already entered processing and changes may not be possible. Please contact us immediately at support@petvari.com if you need to make any changes.
I received a damaged or wrong item. What should I do?
We sincerely apologize for any inconvenience. Please contact us within 7 days of delivery at support@petvari.com and include clear photos of the damaged or incorrect item along with your order number. We will arrange a replacement or full refund as quickly as possible.
Do you ship internationally?
At this time, we ship to the United States only. We hope to expand to additional countries in the future.
5. Response Time Commitment
We understand that your time is valuable. Our customer support team is committed to the following response standards:
| Contact Method | Response Time | Availability |
|---|---|---|
| Within 24 hours | 24 hours a day, 7 days a week | |
| Phone | Direct assistance | 24 hours a day, 7 days a week |
6. Feedback and Suggestions
We are always looking to improve our products and customer experience. If you have any feedback, suggestions, or ideas, we would love to hear from you. Please send your thoughts to support@petvari.com.
Petvari — operated by VELWER LLC
30 N Gould St STE R, Sheridan, WY 82801, United States
support@petvari.com | +1 (251) 373-4770