Contact Us
We are here to help you and your pet. Whether you have a question about your order, need help choosing the right product, or want to share feedback, our customer support team is ready to assist you at any time.
1. Get in Touch
Brand Name: Petvari
Legal Business Name: VELWER LLC
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Email: support@petvari.com
Phone: +1 (251) 373-4770
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 24 hours
2. How to Contact Us
By Email
The most reliable way to reach us is by emailing us at support@petvari.com. To help us resolve your inquiry as quickly as possible, please include the following details in your message:
- Your full name
- Your order number
- Your email address used at checkout
- A clear description of your question, issue, or request
- Photos if your inquiry relates to a damaged, defective, or incorrect item
By Phone
You can reach our customer support team by phone at +1 (251) 373-4770. Our team is available to assist you directly with any questions or concerns regarding your order or our products.
3. What We Can Help With
- Order status and tracking updates
- Returns, exchanges, and refund requests
- Damaged, defective, or incorrect items
- Order cancellations or modifications
- Product questions and recommendations
- Shipping questions and delivery issues
- Billing and payment inquiries
- General feedback and suggestions
4. Frequently Asked Questions
Where is my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your delivery directly on the carrier website. If you have not received a tracking number within 5 business days of placing your order, please contact us at support@petvari.com and we will investigate immediately.
How do I return or exchange an item?
We accept returns within 30 days of delivery for unused and unopened items in their original packaging. To start a return or exchange, please email us at support@petvari.com with your order number, the reason for the return, and photos of the item. Please review our full Return and Refund Policy for complete details.
Can I cancel or change my order?
Orders can typically be canceled or modified within 24 hours of placement. After 24 hours, the order may have entered processing and changes may no longer be possible. Please contact us as soon as possible at support@petvari.com if you need to make any changes.
I received a damaged or wrong item. What should I do?
We sincerely apologize for the inconvenience. Please contact us within 7 days of delivery at support@petvari.com and include your order number along with clear photos of the damaged or incorrect item and its packaging. We will arrange a free replacement or issue a full refund as quickly as possible.
How long does shipping take?
We offer two shipping options for all orders within the United States:
| Shipping Method | Cost | Estimated Total Time |
|---|---|---|
| Standard Shipping | $10.00 | 9 to 18 business days |
| Express Shipping | $30.00 | 4 to 11 business days |
Total estimated time includes order processing time of 1 to 3 business days plus transit time. Please review our full Shipping Policy for complete details.
Do you ship outside the United States?
At this time, we ship to the United States only. We hope to expand our shipping destinations in the future.
How do I track my refund?
Once your return has been received and approved, your refund will be processed to your original payment method within 5 to 10 business days. You will receive a confirmation email once the refund has been issued. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or card issuer.
5. Our Response Commitment
We understand how important it is to receive timely support. Our team is committed to the following response standards:
| Contact Method | Response Time | Availability |
|---|---|---|
| Within 24 hours | 24 hours a day, 7 days a week | |
| Phone | Direct assistance | 24 hours a day, 7 days a week |
6. Feedback and Suggestions
Your feedback helps us improve. If you have any suggestions about our products, website, or customer experience, we would love to hear from you. Please send your thoughts to support@petvari.com. Every message is read and appreciated.
7. Business Address
For any formal or legal correspondence, please direct all communications to:
VELWER LLC
30 N Gould St STE R
Sheridan, WY 82801
United States
Petvari — operated by VELWER LLC
30 N Gould St STE R, Sheridan, WY 82801, United States
support@petvari.com | +1 (251) 373-4770
Available 24 hours a day, 7 days a week