Refund policy

Last Updated: May 2026

At Petvari, we want you and your pet to be completely satisfied with every purchase. This Return & Refund Policy is written in clear, straightforward language to explain your options if something isn't right.

By placing an order with us, you agree to the terms below.

1. Return Window

You have 30 days from the date of delivery to request a return. Requests made after 30 days will not be accepted.

2. Eligibility Conditions

To be eligible for a return or refund, all of the following must be true:

  • The item must be unused, unworn, and in the same condition you received it.
  • The item must be in its original packaging, unopened, and undamaged.
  • All original tags, labels, and accessories must be intact.
  • You must provide proof of purchase (order number or receipt).

Items that have been used, washed, worn, opened, or damaged by the customer are not eligible for return.

3. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned or refunded:

  • Opened food, treats, or any consumable products
  • Used pet apparel, harnesses, collars, or bedding
  • Personalized or custom-made items
  • Items marked as Final Sale, Clearance, or Non-Returnable
  • Items returned after the 30-day window
  • Products damaged due to misuse or normal wear and tear

4. How to Request a Return

  1. Contact us within 30 days of delivery at support@petvari.com.
  2. Provide your order number, the reason for the return, and clear photos of the item (including current condition, packaging, and tags).
  3. Wait for our approval. We will respond within 1–2 business days with return instructions and the return shipping address.

Important: Do not ship any item back before receiving approval. Unauthorized returns will not be processed or refunded.

5. Return Shipping Costs — FREE Returns

At Petvari, we offer FREE return shipping on all approved returns within the United States. 🎉

  • Once your return is approved, we will provide you with a prepaid return shipping label at no cost to you.
  • Simply print the label, attach it to your package, and drop it off at the designated carrier location.
  • There are no restocking fees — you'll receive a full refund for the product price.
  • Original shipping fees (if applicable to your order) are non-refundable, unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 7 days of delivery at support@petvari.com.
  • Send clear photos of the item, original packaging, and shipping label.

We will review your case promptly. Depending on the situation, we will either:

  • Send a replacement at no cost, or
  • Issue a full refund (including original shipping fees)

Note: Petvari is not liable for damage that occurs during shipping. In such cases, we will guide you on how to file a claim with the carrier.

Please retain all packaging and damaged goods until the claim is resolved.

7. Order Cancellation

You may cancel your order before it has been processed. Once an order enters processing (usually within 24 hours), cancellation may no longer be possible.

To cancel:

Approved cancellations will be refunded to the original payment method within 3–5 business days.

8. Refund Process

Once we receive and inspect your returned item:

  • We will notify you by email within 2 business days.
  • If approved, refunds are processed to your original payment method.
  • Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.

Refund Amount Includes:

  • Full price of the approved product
  • No restocking fees deducted — you receive 100% of the product price back
  • Return shipping is FREE — we cover the cost with a prepaid label
  • Original shipping fees are non-refundable (except when the return is our fault)

9. Exchanges

We offer exchanges only for defective items or sizing/color issues (subject to stock availability). To request an exchange, follow the same return process above and clearly state the replacement item you want. Exchanges also benefit from our free return shipping policy.

10. Contact Us

If you have any questions about this policy, please reach out to our support team:

  • Email: support@petvari.com
  • Phone: +1 (251) 373-4770
  • Business Address: Petvari — operated by VELWER LLC, 30 N Gould St STE R, Sheridan, WY 82801, United States

We aim to respond to all inquiries within 24 hours.