Terms of service

Last Updated: My 2026

Welcome to Petvari. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

1. About Us

Business Name: VELWER LLC
Brand Name: Petvari
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Email: support@petvari.com
Phone: +1 (251) 373-4770

2. Acceptance of Terms

By visiting our website, browsing our products, creating an account, or completing a purchase, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding agreement
  • You agree to comply with these Terms of Service and all applicable laws and regulations
  • You will use our website only for lawful purposes

3. Products and Availability

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

  • All products are subject to availability
  • Product images are for illustrative purposes only and may vary slightly from the actual product
  • We make every effort to display colors and details as accurately as possible, but we cannot guarantee that your device display will reflect exact colors
  • We reserve the right to limit quantities of any product per order or per customer
  • We reserve the right to discontinue any product at any time

4. Pricing and Payment

All prices displayed on our website are in United States Dollars (USD) and are subject to change without notice.

  • Prices are exclusive of applicable taxes, which may be added at checkout depending on your location
  • We reserve the right to correct any pricing errors, even after an order has been placed
  • Payment must be made in full at the time of purchase
  • We accept major credit cards, debit cards, and other payment methods available at checkout
  • All transactions are processed securely through third-party payment providers
  • We do not store your full payment card information on our servers

In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price and issue a full refund to the original payment method.

5. Order Placement and Confirmation

When you place an order on our website:

  • You will receive an order confirmation email acknowledging receipt of your order
  • This confirmation does not constitute acceptance of your order
  • Order acceptance occurs when the item is dispatched and a shipping confirmation is sent
  • Orders are reviewed and confirmed within 1 to 3 business days after payment is received
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability

If your order is canceled after payment has been processed, you will receive a full refund to your original payment method within 3 to 5 business days.

6. Shipping and Delivery

We currently ship to the United States only.

Shipping Method Cost Estimated Delivery
Standard Shipping $10.00 8 to 15 business days
Express Shipping $30.00 3 to 8 business days

Total estimated time from order placement (including processing):

  • Standard Shipping: 9 to 18 business days
  • Express Shipping: 4 to 11 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, customs processing, or peak holiday seasons. We are not responsible for delays caused by factors outside our control.

7. Returns and Refunds

Our return and refund practices are governed by our separate Return and Refund Policy, which is incorporated into these Terms of Service by reference.

By placing an order, you agree to the terms outlined in our Return and Refund Policy, including:

  • 30-day return window from the date of delivery
  • Items must be unused, unopened, and in original packaging
  • Refunds are processed to the original payment method within 5 to 10 business days of approval
  • Original shipping fees are non-refundable unless the return is due to our error

8. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, product names, product descriptions, icons, audio, video, and software, is the property of VELWER LLC or its content suppliers and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or republish any content from our website without prior written permission
  • Use our brand name, logo, or trademarks without our express written consent
  • Scrape, crawl, or extract data from our website using automated tools
  • Use our content for any commercial purpose without authorization

9. User Conduct

By using our website, you agree not to:

  • Use our website for any unlawful or fraudulent purpose
  • Submit false, inaccurate, or misleading information during checkout or account creation
  • Attempt to gain unauthorized access to our systems, servers, or databases
  • Interfere with or disrupt the operation of our website
  • Use bots, scripts, or automated tools to place orders, collect data, or interact with our website
  • Engage in any activity that could harm our reputation, operations, or other customers
  • Resell products purchased from our store without our written permission

We reserve the right to refuse service, cancel orders, or ban any user who violates these terms.

10. Accuracy of Information

We make every effort to ensure that product descriptions, pricing, and availability information on our website are accurate. However, we do not warrant that all information is error-free, complete, or current.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

11. Third-Party Services

Our website may use or link to third-party services, including but not limited to payment processors, shipping carriers, analytics tools, and advertising platforms.

These third parties have their own terms of service and privacy policies, and we are not responsible for their content, practices, or policies. Your use of third-party services is governed by their respective terms.

12. Disclaimer of Warranties

Our website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability and fitness for a particular purpose
  • Warranties that our website will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy or completeness of any content on our website

13. Limitation of Liability

To the fullest extent permitted by applicable law, VELWER LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use our website or products
  • Any errors or inaccuracies in content
  • Unauthorized access to or use of our servers or any personal information stored therein
  • Any interruption or cessation of our services
  • Delays or failures in delivery due to circumstances beyond our control

Our total liability to you for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the specific product that is the subject of the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless VELWER LLC and its officers, directors, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising from:

  • Your use of our website
  • Your violation of these Terms of Service
  • Your violation of any applicable law or regulation
  • Your infringement of any intellectual property or other rights of any third party

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms of Service or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Sheridan County, Wyoming, United States.

16. Dispute Resolution

Before initiating any legal action or filing a chargeback, you agree to contact us at support@petvari.com and allow us a reasonable opportunity to resolve the dispute within 48 hours.

We are committed to resolving all customer concerns fairly and promptly. Chargebacks or disputes filed without prior contact may result in cancellation of future orders and may be contested with supporting documentation.

17. Force Majeure

We shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to:

  • Natural disasters, fires, floods, or extreme weather conditions
  • War, terrorism, or civil unrest
  • Government restrictions, embargoes, or regulatory actions
  • Strikes, labor disputes, or supply chain disruptions
  • Pandemics or public health emergencies
  • Carrier or logistics provider failures
  • Internet outages or technical disruptions beyond our control

18. Modifications to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Your continued use of our website after any changes constitutes your acceptance of the revised Terms of Service. We encourage you to review these Terms periodically.

19. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and VELWER LLC with respect to your use of our website and the purchase of our products, and supersede all prior agreements and understandings.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

Petvari — operated by VELWER LLC
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Email: support@petvari.com
Phone: +1 (251) 373-4770

Our customer support team is available 24 hours a day, 7 days a week. We respond to all inquiries within 24 hours.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.