FAQ
What is your returns policy?
We strive to deliver you the best in quality and value. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase, provided the item is returned within 30 days of delivery, unused, unopened, and in its original packaging.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We currently ship to the United States only. We offer two shipping options at checkout:
- Standard Shipping — $10.00 — 8 to 15 business days
- Express Shipping — $30.00 — 3 to 8 business days
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
When will I receive my order?
All orders are processed within 1 to 3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
Total estimated time from order placement:
- Standard Shipping: 9 to 18 business days
- Express Shipping: 4 to 11 business days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email (support@petvari.com)
or by phone (+1 (251) 373-4770).
A customer service representative will locate your order and inform you of the next steps.
What do I do if I receive a defective order?
We sincerely apologize for the inconvenience. Please contact us within 7 days of delivery at support@petvari.com with your order number and clear photos of the damaged or defective item and its packaging.
We will arrange a free replacement or issue a full refund as quickly as possible. In most cases, you will not need to return the defective item. Please save all packaging materials and damaged goods until your claim is resolved.
How do I make changes to an order I've already placed?
Orders can typically be modified or canceled within 24 hours of placement, provided the order has not yet been shipped. After that, the order may have entered processing and changes may no longer be possible.
If you want to cancel or change your order, please contact us as soon as possible at support@petvari.com with your order number.
Where are you located?
Petvariis operated byVELWER LLC, located at30 N Gould St STE R, Sheridan, WY 82801, United States.
Are your products safe for pets? Where do they come from?
Yes — the safety of your pet is our top priority. We only carry products from suppliers that meet our standards for quality and safety. Every product in our catalog iscarefully selected and quality-testedto ensure safety, durability, and value. We only offer products that we would feel comfortable using with our own pets.
How do I make sure I order the right size?
For the best shopping experience, getting the size right the first time makes good sense. Each product page includes a size guide with measurements and breed/weight recommendations to help you choose the correct size for your pet.
If you are unsure, please contact us at support@petvari.com and we will be happy to help you find the right fit.
How do I contact your company if my question isn't answered here?
You are welcome to contact us via email (support@petvari.com) or call us at +1 (251) 373-4770.
Our customer support team is available 24 hours a day, 7 days a week, and we respond to all inquiries within 24 hours.
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.
All transactions are processed securely through trusted third-party payment providers.
How do I track my order?
Once your order is shipped, we send you a confirmation email which contains the tracking number and a link to the tracking website. Tracking information may take 24 to 48 hours to become active after dispatch.
If you have not received a tracking number within 5 business days of placing your order, please contact us at support@petvari.com.
How do you pack your items to ensure safe transport?
All our products are carefully packed with protective materials to ensure they arrive in perfect condition. Rest assured, your orders are being packed to ensure nothing is damaged along the way.
How do I know my payment has been received?
If you pay via credit card, PayPal, or any other payment method at checkout, yourorder confirmation emailwill indicate that payment has been completed. If you do not receive a confirmation email, please check your spam folder or contact us atsupport@petvari.com.